Curbside Pickup
Call 20 Minutes Ahead
Patrons who have held material waiting for them need to call 503-873-5173 with their library card number about 20 minutes prior to coming for pickup. We will have your materials sanitized and ready to bring to you. We only have two phone lines but we try to keep conversations brief. If you get a busy signal, please call again.
Curbside Pickup Hours
Tuesdays 10:30am - 1:30pm
Wednesdays 2pm - 5:30pm
Thursdays 10:30am - 1:30pm
Fridays 2pm - 5:30pm
Saturdays 10:30am - 1:30pm
Please Note: No curbside service on Saturday, July 4th.
Here are some frequently asked questions about curbside pickup:
Is it safe?
Everything comes with some risk, but just like with homebound delivery all materials have been through at least a 72-hour quarantine period and are cleaned before they are brought to you. The library worker bringing items to you will be wearing a face covering and has either just sanitized their hands or put on a fresh pair of gloves (their preference) before bringing your bag to you. After they come back inside the library, they sanitize their hands again.
Can’t you just hand me the materials?
We cannot. One of the aims of curbside delivery is to follow social distancing and no contact protocols when serving you. For drive up deliveries, we need to place items in your trunk or popped hatchback, or in a place in your car at least three feet away from any person. If we cannot achieve this distance, we’ll place your items at the curb. After library staff have walked away, you may get out and retrieve your bag. Please refrain from getting out of your car and approaching library staff. If you’re doing walk up service, your items will be placed several feet away from you. After library staff have walked away, you may retrieve your bag of items.
Do I have to take a bag?
For safety reasons, we will be delivering your items to you in a bag. We try to choose the bag that is the most appropriate for the size of checkout the patron has. We now have reusable bags that we will place into quarantine when you return them to our book drop. You may ask for these specifically. We’re sorry but due to the risk of cross contamination, we cannot place items into a bag you provide.
Can’t I just hand you my items for return?
The good news is that if you’re already at the front of the library, you are very close to the book drop! To avoid cross contamination, we ask that all returned library materials (and bags for reuse) be placed by the patron into the book drop. Library staff are not able to take them from you directly.
Why do I have to call in advance?
We want to have your items freshly sanitized and ready for you when you arrive. This minimizes your waiting time, minimizes the chance of too many cars in the pickup lane, and allows us to serve all of our patrons more efficiently.
What do you do to the items I have returned?
We place all returned library materials into quarantine for at least 72 hours. In addition to the quarantine period, all library materials checked out to patrons have been cleaned at the time of checkout.
Please remember: until further notice, you must call ahead before picking up holds!
This gives us time to get your items ready.
Patrons who have held material waiting for them need to call 503-873-5173 with their library card number about 20 minutes prior to coming for pickup. We will have your materials sanitized and ready to bring to you. We only have two phone lines but we try to keep conversations brief. If you get a busy signal, please call again.
Curbside Pickup Hours
Tuesdays 10:30am - 1:30pm
Wednesdays 2pm - 5:30pm
Thursdays 10:30am - 1:30pm
Fridays 2pm - 5:30pm
Saturdays 10:30am - 1:30pm
Please Note: No curbside service on Saturday, July 4th.
Here are some frequently asked questions about curbside pickup:
Is it safe?
Everything comes with some risk, but just like with homebound delivery all materials have been through at least a 72-hour quarantine period and are cleaned before they are brought to you. The library worker bringing items to you will be wearing a face covering and has either just sanitized their hands or put on a fresh pair of gloves (their preference) before bringing your bag to you. After they come back inside the library, they sanitize their hands again.
Can’t you just hand me the materials?
We cannot. One of the aims of curbside delivery is to follow social distancing and no contact protocols when serving you. For drive up deliveries, we need to place items in your trunk or popped hatchback, or in a place in your car at least three feet away from any person. If we cannot achieve this distance, we’ll place your items at the curb. After library staff have walked away, you may get out and retrieve your bag. Please refrain from getting out of your car and approaching library staff. If you’re doing walk up service, your items will be placed several feet away from you. After library staff have walked away, you may retrieve your bag of items.
Do I have to take a bag?
For safety reasons, we will be delivering your items to you in a bag. We try to choose the bag that is the most appropriate for the size of checkout the patron has. We now have reusable bags that we will place into quarantine when you return them to our book drop. You may ask for these specifically. We’re sorry but due to the risk of cross contamination, we cannot place items into a bag you provide.
Can’t I just hand you my items for return?
The good news is that if you’re already at the front of the library, you are very close to the book drop! To avoid cross contamination, we ask that all returned library materials (and bags for reuse) be placed by the patron into the book drop. Library staff are not able to take them from you directly.
Why do I have to call in advance?
We want to have your items freshly sanitized and ready for you when you arrive. This minimizes your waiting time, minimizes the chance of too many cars in the pickup lane, and allows us to serve all of our patrons more efficiently.
What do you do to the items I have returned?
We place all returned library materials into quarantine for at least 72 hours. In addition to the quarantine period, all library materials checked out to patrons have been cleaned at the time of checkout.
Please remember: until further notice, you must call ahead before picking up holds!
This gives us time to get your items ready.
